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Frequently Asked
Below are some of are common questions about orders
Are all your fragrances 100% authentic?
Yes. Every bottle is sourced directly from authorised distributors and brand partners, and inspected on arrival in our UK studio.
What is your return policy?
Unopened products may be returned within 14 days for a full refund. We cover return shipping on any item arriving damaged.
Which payment methods do you accept?
Visa, Mastercard, American Express, PayPal, Apple Pay and Google Pay — all processed through encrypted, PCI-compliant checkout.
Can I track my order?
Yes. As soon as your order is dispatched you'll receive a tracking link by email.
How do I contact support?
Reach us at mikanzo.uk@gmail.com or via the contact form — we respond within one business day.